Customer Services

Customer Services is the first point of contact for citizens and customers of the Limerick City and County Council and is responsible for delivering excellent customer service and customer experience across all Council services.

It is also responsible for managing the Council’s customer data and technology platform – Sugar CRM.

Customer Services provides customer and public representative support and information through call centre/phone reception, email, social media and post and by undertaking certain functions for Council departments in order to deliver services at the first point of contact. It’s role also includes managing the cash office, tender box administration and customer data quality management.

Phone +353 61 556000