Customer Relationship Management

The introduction of a CRM supports standardisation of customer support services and the adoption of an integrated approach to service delivery across all departments for 6 standard processes: licences, inspections, enforcements, prosecutions, grants and fines.

Domain: Community & Citizenship

Timeframe: 2016 - 2017 - 2018 - 2019 - 2020

Metric: Number of standard processes integrated, Number of transactions.

Organisation: LCCC – BIU, LCCC – CS, LCCC – DS