Irish Water

Irish Water is Ireland’s new national water utility that is responsible for providing and developing water services throughout Ireland. 

Incorporated in July 2013 as a semi-state company under the Water Services Act 2013, Irish Water will bring the water and wastewater services of the 34 local authorities together under one national service provider.

Irish Water will gradually take over the responsibilities from these local authorities on a phased basis from January 2014. It will take approximately five years for Irish Water to be fully established, at which point it will be responsible for the operation of public water services, including management of national water assets, maintenance of the water system, investment and planning, managing capital projects and customer care and billing.

As well as responsibility for public water services, Irish Water will also be making capital and investment decisions regarding the country’s water infrastructure on a national basis.

Irish Water will be accountable to two regulatory bodies – the Commission for Energy Regulation (CER), who is the economic regulator for the water industry, and the Environmental Protection Agency (EPA), who is the environmental regulator.

Contact Irish Water for further information or to report an issue relating to:

  • Water Supply
  • Water Quality
  • Wastewater
  • Water & Wastewater Connections

Contact Irish Water

Irish Water
PO Box 860
South City Delivery Office
Cork City

For information on any scheduled works in your area that may affect your supply, please click here
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Twitter: @IWCare

Customer Queries, Water Supply, Metering & Emergencies etc
Phone: 1800 278 278 / 01-707 2828

Lines are open 24 hours a day, 7 days a week.

Billing, Registration and General Account Enquiries
0818 778 778 / 01-707 2824

Lines are open 8am - 8pm, Monday to Friday
9am - 5.30pm, Saturday

Please contact your local authority for information or issues relating to:

  • Group water schemes
  • Business account queries
  • Surface water drainage
  • Flood management