WordPress experts WP Engine have come to Limerick to open their first customer service hub outside the U.S. Founded in 2010, WP Engine is headquartered in Austin, Texas, and has offices in San Francisco, California, San Antonio, Texas, London, England, and now Limerick, Ireland.
VP of Global Comms for WP Engine, Eric Jones said they initially examined a number of locations for the new hub.
“When we began our decision, many months ago, to grow the R&D and customer service organisations globally, we examined a number of locations throughout Europe: London, Dublin, Galway, Cork, Limerick, Kiev, Bucharest and Warsaw. Ultimately, we selected Ireland for a multitude of reasons not the least of which are the incredible people!
"And now over the past few months working with the various organisations and government officials here in Ireland we couldn’t have been more validated in our decision. In fact, there are a lot of similarities between our headquarters, Austin, Texas and Limerick. Both are great places to raise a family, both are centres that support a vibrant day and night-time environment, both are very outdoors oriented and both are surrounded with great educational institutions,” explained Eric.
WP Engine powers amazing digital experiences for websites and applications built on WordPress. The award-winning customer service team is trusted by over 50,000 companies across 130+ countries to quickly solve technical problems, and create a world-class customer experience.
“Now that we’ve arrived and are physically here in Limerick we have been incredibly appreciative of the warm welcome into the community we’ve received. We feel like we’ve found a home and we’re looking forward to building a stellar team here. Our growth has already been incredible and we’re excited to see our first offerings designed and coded in Ireland,” added Eric.
The company expects to create 100 jobs over the next three years in Limerick, and currently have about 10 people working in the office, with a range of jobs available in service and R&D.
“There’s no one kind of employee at WP Engine. We believe diversity fuels ideas, innovation and consequently our success, so we’re always looking for people who can bring new perspectives and life experiences to our teams,” said Eric.
In the year ahead, the company will advance its customer-centric innovation to help customers solve all their business challenges – e-commerce, website and content performance intelligence, bullet-proof security, enterprise-class availability and a more robust and scalable cloud infrastructure.
“The entrepreneurial spirit is thriving here in Limerick as evidenced by the numerous tech companies who have announced they are making it their home subsequent to our recent announcement in September. The clear momentum growing for tech companies in the area shows there’s demonstrated expertise in the IT sector with people that have the necessary skills for these positions,” concluded Eric.
Find information on careers at WP Engine here.